What does the term 'key user' refer to in the context of SAP S/4HANA?

In the context of SAP S/4HANA, the term 'key user' refers to an expert user within the organization who plays a crucial role in supporting the implementation and adoption of the system. Key users are typically individuals with advanced knowledge of specific business processes and the SAP S/4HANA system. They serve as a bridge between the project team and end-users, facilitating training sessions, providing hands-on support, and offering feedback based on user experiences.

Their involvement is vital for ensuring that the system is effectively utilized and that it aligns with the organization's business needs. By being well-versed in both the system and the business context, key users can help address issues, enhance user adoption, and contribute to the overall success of the implementation. This expertise also enables them to provide valuable insights during the configuration of the system and in ongoing improvements post-go-live.